Privacy Policy
Last updated: 13 August 2025
1. Introduction
Enso Accountants Limited (“we”, “us”, “our” or “the Company”) respects your privacy and is committed to protecting your personal data.

We are registered in England and Wales under Company Number 11179376, with our registered office at 189c Mauldeth Road, Manchester, M19 1BA. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, visit our website, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. The Data We Collect
We may collect, use, store and transfer different kinds of personal data about you, including:
- Identity Data – such as your name, title, date of birth, and gender.
- Contact Data – such as your address, email address, and telephone numbers.
- Financial Data – such as bank account details, tax identifiers (e.g. UTR, VAT number), payroll information, and accounting records.
- Business Data – such as company registration details, shareholder and director information, contracts, and transaction history.
- Technical Data – such as your IP address, browser type, login data, and cookies (where applicable).
- Communication Data – such as your correspondence with us by email, phone, or post.
We do not routinely collect special category data, but where required (e.g., for payroll or HMRC compliance), we will ensure additional safeguards are in place.

3. How We Collect Your Data
We collect personal data in several ways, including:
- Directly from you – when you engage our services, complete forms, communicate with us, or attend meetings.
- From third parties – such as HMRC, Companies House, credit reference agencies, financial institutions, and other professional advisers.
- Through our website – via online forms, cookies, and analytics tools.

4. How We Use Your Data
We process personal data for the following purposes and under these lawful bases:
Providing accountancy, tax, payroll, and advisory services – Performance of a contract
Complying with legal and regulatory obligations (e.g., HMRC reporting, anti-money laundering checks) – Legal obligation
Internal administration, record keeping, and client management – Legitimate interests
Sending updates, newsletters, and marketing communications – Consent
Improving our services and website performance – Legitimate interests

5. Who We Share Your Data With
We may share your personal data with:
- Regulatory bodies – such as HMRC, Companies House, the Information Commissioner’s Office.
- Professional advisers – including solicitors, auditors, insurers, and consultants.
- Service providers – including IT support, cloud storage providers, and software suppliers (e.g., bookkeeping platforms, tax submission portals).
- Authorities – where required by law, for example for fraud prevention or legal proceedings.

We ensure all third parties respect the security of your personal data and process it in compliance with data protection law.

6. International Transfers
We aim to keep your data within the UK and EEA. If it is necessary to transfer data outside these areas (for example, if a cloud service provider hosts data in the US), we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office.

7. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

For most financial records, this means we keep data for at least 6 years after the end of the relevant tax year. After that, we securely delete or anonymise your data.

8. Your Rights
Under UK GDPR, you have the following rights:
- Right of access – to request a copy of your personal data.
- Right to rectification – to request corrections to your data.
- Right to erasure – to request deletion of your data (subject to legal obligations).
- Right to restrict processing – to limit how your data is used.
- Right to data portability – to receive your data in a machine-readable format.
- Right to object – to processing based on legitimate interests or for direct marketing.

You can exercise your rights by contacting us (see Section 11). We aim to respond within one month.

9. Data Security
We use appropriate technical and organisational measures to protect your data, including:
- Encrypted systems and secure portals for file sharing.
- Password protection and restricted access controls.
- Regular security reviews and staff training.

10. Cookies
Our website uses cookies to improve user experience and analyse site traffic. You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

11. Contact Us
If you have any questions about this Privacy Policy, your data, or wish to make a request:

Data Protection Officer
Enso Accountants Limited
189c Mauldeth Road
Manchester
M19 1BA

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated 'Last updated' date.